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Welcome to the Neighborhood!
Delano Municipal Utilities would like to welcome you to your local
municipal utility.
On this page you will find information about us: who
we are, what we do and how we can serve you. We hope you will take a few
minutes of your time and read over this welcome page. It may save you
time in the future, and you will be better informed as to the services
we offer and what to do in the event of an outage or emergency.
Delano Municipal Utilities is a community owned municipal electric
and water utility. We have been serving the community of Delano since 1894.
Recently, our customer base has experienced tremendous growth and is now
over 2400.
A board of five commissioners appointed by the city council governs
us.
We purchase power wholesale from Central Minnesota Municipal Power Agency.
Other utility and service providers serving the City of Delano
include:
• For gas service contact Xcel Energy at (800) 895-4999.
• Frontier Communications provides telephone service and high
speed internet
you can
contact them at (800) 921-8101 for residential.
(800) 921-8102 for businesses.
• Garbage pick up can be arranged with Randy's Sanitation at (763)
972-3335.
• Charter Communication provides cable television services and high
speed internet
they can be
contacted at (800) 581-0081.
• The Delano Post Office will address any mailbox location questions
you may have; they can be contacted at (763) 972-2500.
New Customers
The
Delano Municipal Utilities staff works hard to make your move to the Delano
community friendly and easy. We only need two-three business days notice
to sign you up for service.
• Stop in and let us know who you are and where you are moving or call us at (763) 972-0557.
• A Service Deposit and a service application
is required if you rent your residence or commercial space, so please
plan on stopping in our office to sign up for service. Deposit amounts
vary and we can better serve you in person.
Canceling or Transferring Service
When you need to cancel your service or transfer service to another
address please give us two- three business days notice. You may stop by our
business office or call and request a transfer of service application
form. A forwarding address and phone number is required.
Bill Payment Options
Delano Municipal Utilities offers you several options to
pay your bill:
• Mail- Mail your check or money order along with your bill stub. Please
allow 3 business days for your payment to reach us, any payments received after the 27nd of the month are considered late and a late
penalty will be charged to your account.
• Business Office- Stop by our business office with your payment and the
utility bill. We also have a convenient drop box located on the outside
of the business office to the right of the front door.
• Automatic Bill Pay- Also referred as ACH or Automated Clearing House, Your monthly payment is automatically
deducted from
a designated checking or savings account.
Automatic Bill Pay allows your
payment to be automatically deducted from your checking or
savings account. Once you sign up you will receive your statement at your usual billing
time, however
your bank deducts that amount from your account on the 22nd of each
month, not before. You may
cancel Automatic Bill Pay up to three working days before the
funds are scheduled to transfer from
your account.
To sign-up for Automatic Bill Pay-
• Fill out Automatic Bill Pay Application Form (you will need
Adobe Acrobat Reader to view this file)
• Attach a Voided Check to the application form
• Return both the application form and the voided check to Delano
Municipal Utilities
We offer no hassle electric rates. Winter? Summer? Doesn’t matter, you
pay one flat rate all year round.
Water rates are also easy to understand. As a convenience to our
customers we bill sanitary sewer and storm sewer fees for the City of
Delano. We will provide you with a copy of our water rates upon request.
Check out our
rates page for more information.
Reporting an Outage or Emergency
As a customer of Delano Municipal Utilities when you want to speak to
us you will not be overwrought with answering machines or choosing
options on the phone pad. Day or night, holiday, weekday or weekends,
even during outages and emergencies, we will answer your call.
Electric
If you experience an electrical outage in your home, check your fuse
box or breaker for a blown fuse or tripped breaker, check to see if your
neighbors’ electricity is out as well.
To report outages contact us at (763) 972-0557. When reporting an outage
please give us your name and address. Let us know if you seen or heard
any unusual noise such as a loud boom or a fallen tree. This information
could help us restore power to your home quickly.
Severe outages may take us longer to restore your power. Critical
conditions such as a downed power line are repaired first. We recommend
you stay prepared and have the following items handy to handle
emergencies:
• Battery operated radio
• Flashlights and backup batteries
• Wind up clock
Street Lights
To report a street light that is out, call our office during regular
business hours (763) 972-0557. Please provide us with street location and/or
intersection and we will repair the light as soon as possible.
Tree Trimming
If a tree needs trimming, please notify us during regular business
hours. Call after business hours only if the tree or limb is on a line.
Gopher State One Call
Before you begin digging state law requires you call the
Gopher State
One Call.
Water
Property owner’s responsibility: Service lines are owned and
maintained by the property owner from the point of connection in your
home or business to the
municipal water main, including all fittings, etc. on the water main
which is necessary for that connection. It shall be the responsibility
of the customer or property owner to maintain the service pipe to the
main into the house or building. Although the repair or replacement of
the service line is the responsibility of the property owner, give
Delano Municipal Utilities a call at (763) 972-0557 and we will assist
you in determining if and where the service is leaking.
Common Water Questions and
Restrictions
Common questions asked by customers concerning the quality of the
water in Delano can be answered by calling our office at (763) 972-0557,
or by reading our 2007
consumer confidence report. (you will need
Adobe Acrobat Reader to view this file)
The most frequently asked question by new customers involves the
hardness of the water and how to set water softeners. The average
hardness of the water is 300 parts per million (17 grains) which is
considered “hard” water.
At times Delano Municipal Utilities will test hydrant flows or repair
water mains and will need to temporarily shut off water in your area.
Delano Municipal Utilities will attempt to take all the necessary steps
to contact you before we shut off the water so that you may prepare for
the outage.
If you are without water but do not notice utility work in progress,
please contact us at (763) 972-0557. |
